1. Refund Policy Overview & Service Classification
HostAsia Cloud Technologies provides clear refund terms structured by infrastructure tier and hardware deployment characteristics:
Applicable to Cloud NVMe VPS (India & Singapore), Windows RDP Servers, and Bare-Metal Dedicated Servers. Due to dedicated hypervisor reservation and IP allocation, refund requests must be submitted within 24 hours of the initial activation timestamp.
Applicable to Shared NVMe Web Hosting, WordPress Hosting, and Cloud Hosting subscriptions. Clients may test and evaluate their website performance with a full 10-day refund guarantee.
Absolute Non-Refundable Rules:
1. Domain Names: Zero refund under any circumstances (upstream ICANN/NIXI registry wholesale fee).
2. Service Renewals: Renewal payments for any service or product are strictly non-refundable once processed.
2. Complete Product Refund Eligibility Matrix
The matrix below outlines the specific refund window, delivery guarantee, and conditions governing each service category:
| Product / Service | Refund Window | 24-Hour Delivery Guarantee | Refund Settlement |
|---|---|---|---|
Cloud NVMe VPS (India / SG) | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Windows RDP Hosting | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Dedicated Bare-Metal Servers | 24 Hours Only | 100% Full Refund if > 24h | Original Payment / Wallet |
Shared & Web Hosting | 10 Days | Instant Activation | 100% Full Refund |
WordPress & Cloud Hosting | 10 Days | Instant Activation | 100% Full Refund |
Domain Registrations / Transfers | Strictly 0 Days | Instant Registry Lock | Non-Refundable |
Renewal Cost (Any Service) | Strictly 0 Days | Automated Renewal | Non-Refundable |
3. 24-Hour Refund Window for VPS, RDP & Dedicated Bare-Metal
Due to the instantaneous allocation of dedicated hypervisor CPU cores, NVMe storage IOPS, and routed public IPv4 addresses, cancellation and refund requests for Cloud NVMe VPS (India & Singapore), Windows RDP Servers, and Bare-Metal Dedicated Servers are valid strictly within twenty-four (24) hours of the service activation timestamp.
Requests received after the 24-hour window has lapsed cannot be refunded under any circumstances. Clients who wish to cancel after 24 hours may cancel at billing cycle end, but no refund will be issued.
5. Non-Refundable: Service Renewals & Domain Name Registrations
Renewal fees for ANY service (including VPS, RDP, Dedicated Servers, Shared Hosting, Cloud Hosting, Reseller Hosting, Licenses, and Domains) are strictly NON-REFUNDABLE once processed.
Renewal invoices are issued 7 days prior to expiry. It is the client's sole responsibility to disable auto-renewal or submit a cancellation request prior to the renewal invoice being charged.
Domain registrations, renewals, and incoming transfers are strictly NON-REFUNDABLE.
Once submitted, domain registration fees are instantly disbursed to authoritative registries (NIXI, Verisign, ICANN). The customer retains full ownership and DNS control throughout the paid registration term.
6. 24-Hour Server Provisioning SLA Guarantee (100% Full Refund)
HostAsia pledges that every ordered Cloud NVMe VPS, Windows RDP Server, and Dedicated Bare-Metal Server will be configured, hypervisor-deployed, network-routed, and handed over with root / administrator credentials to your registered email address within twenty-four (24) consecutive hours of payment verification.
If HostAsia fails to provide your server credentials within 24 hours of payment verification, you are eligible for an immediate 100% Full Refund back to your original payment method or wallet without any deductions, cancellation fees, or delays.
7. Gateway Payout SLA & Settlement Timeframes
Once an eligible refund is authorized by our billing desk, payouts are processed through the following settlement channels:
8. How to Submit a Cancellation & Refund Request
userpanel.hostasia.in.